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TWIF OFFERS FLAT RATE SHIPPING FOR ALL LAGOS ORDERS

Twif endeavours to get your order to you as soon as possible. Your order will be processed and dispatched within approximately 1-3 working days . However, in the event that there are any problems with your order we will contact you via phone and or email.

A flat shipping fee is charged for shipping within Lagos and orders outside Lagos are shipped based on the weight of the item using DHL.

We deliver all Lagos orders through local logistics.If using a work address, please be sure to include the business name.

DELIVERY TIMES:

Lagos - 1 business day, Outside Lagos - 2-3 business days, Other Countries - 5 business days. For all regional orders - the delivery time will take slightly longer depending on the state and region. *During busy sale periods, please allow extra time for your order to arrive. Delivery times should be treated as estimates only. Expected delivery timeframes commence from your parcel being dispatched.

TRACKING YOUR ORDER

Once your order has been processed and dispatched, you will receive an email from us with your tracking number. If you wish to track the delivery of your order you can log into the DHL website enter your tracking number to find out exactly where you order is.

If you have any problems tracking your order please contact Oxford customer care on the below:

Email: twifclothing@gmail.com

Phone: +7048092288

Returns 
Our policy lasts 2 days. If 2 days have gone by since your purchase arrived, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Unfortunately, we don't offer refunds. We only accept returns for exchange.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@twif.com.ng and send your item to: 10A,Olufunmilola Okikiolu,Off Toyin Street, Ikeja,Lagos,Nigeria.

Return Shipping 
To return your product, you should mail your product to: 10A,Olufunmilola Okikiolu,Off Toyin Street, Ikeja,Lagos,Nigeria.

You will be responsible for paying for your own shipping costs for returning your item.